Peshawar Electric Supply Company (PESCO) plays a crucial role in providing electricity to its consumers in Khyber Pakhtunkhwa, Pakistan. To ensure customer satisfaction and address various issues, PESCO has established a comprehensive helpline system. This article details the PESCO helpline, including contact methods, types of assistance available, and procedures for various consumer needs.
PESCO Helpline Overview
PESCO offers a centralized helpline to assist consumers with their electricity-related queries and complaints. The main helpline number is 111-000-128, which can be used for general inquiries and emergencies. Additionally, PESCO provides specific email addresses for different types of complaints and suggestions:
| Department | Contact Information |
|---|---|
| General Helpline | 111-000-128 |
| Suggestions | [email protected] |
| Billing Complaints | [email protected] |
| Theft Reporting | [email protected] |
| General Complaints | [email protected] |
| Abbottabad | 0992-9310089 |
| Khyber | 091-9217576 |
| Mardan | 0937-9230288 |
| Swabi | 0938-221209 |
| Swat | 0946-9240367 |
| Peshawar | 091-9212523 |
| Mansehra | 0997-920018 |
| Bannu | 0928-613173 |
Types of Assistance Available
1. General Inquiries
Consumers can call the helpline for general questions regarding their electricity supply, billing issues, and service disruptions.
2. Complaint Registration
PESCO allows customers to register complaints through various channels:
- Phone: Call the main helpline or specific regional numbers.
- Email: Send details of your complaint to the relevant email addresses provided above.
- Online Portal: Use the Customer Complaint Management System (CCMS) to lodge complaints online.
3. Billing Issues
For issues related to billing, such as incorrect charges or bills addressed to previous owners:
- Contact the billing complaints email.
- Follow the procedure for name changes on the account if necessary.
4. Theft Reporting
PESCO encourages consumers to report any instances of electricity theft via the dedicated email address for theft reporting.
5. Low Voltage Issues
If you experience low voltage in your area:
- Contact your local Sub Divisional Officer (SDO), Executive Engineer (XEN), or Superintending Engineer (SE). They will investigate and refer issues requiring augmentation work to PESCO headquarters.
6. Load Extension Requests
For consumers needing to extend their electricity load for commercial purposes:
- Complete the A & A form and pay the necessary charges, including a security deposit based on the difference between sanctioned and applied loads.
7. Meter Issues
If a new meter runs faster than an older one:
- Understand that this may indicate that the new meter is functioning correctly while the old one may have slowed down over time. If you suspect a fault, report it through the helpline.
8. Relocation of Wires and Poles
For safety concerns regarding dangerous wires or poles near your property:
- Visit the Executive Engineer’s office to request relocation. Costs will be borne by the applicant after an estimate is provided.
Emergency Services
In case of emergencies such as power outages or electrical hazards, consumers should immediately contact PESCO’s helpline or their local office for urgent assistance.
Online Services
PESCO also provides several online services that enhance customer convenience:
- Bill Payment: Consumers can pay their bills online through PESCO’s official website.
- Duplicate Bill Download: Access duplicate bills online if you misplace your original bill.
- New Connection Applications: Apply for new electricity connections through their online portal.
Conclusion
The PESCO helpline serves as a vital resource for consumers in Khyber Pakhtunkhwa, providing multiple avenues for assistance related to electricity supply and billing issues. By utilizing these resources effectively, consumers can resolve their concerns promptly and contribute to better service delivery within the region. For any further inquiries or assistance, do not hesitate to reach out through the provided contact methods.